Matt Yates - Employee of the Year

Matthew works as a plumber for City Response and has been nominated for delivering fantastic customer service on many occasions.

Matthew’s nomination revealed that the clock doesn’t stop for him even if it’s a weekend. He has given up his Saturdays a number of times to finish jobs and ensure that customers’ properties are in good working order. On one occasion he did this when a supplier let him down and could not provide a part until the weekend. Unfazed, Matthew changed his plans, picked up the part on Saturday morning and completed the repair Saturday afternoon.

Going above-and-beyond what is expected is something Matthew does on a regular basis, and his actions haven’t gone unnoticed amongst his colleagues and customers, who have complimented him many, many times.

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