Listening to Our Customers

"I am writing in praise of your above named employee whom I found to be extremely polite, attentive and willing to learn during the time he spent in my home whilst the fitting of the new kitchen was carried out.
He was such a refreshing change from what can be expected from the youth of today, indeed anyone would be proud to call him their son or grandson. I wish him the very best for the future and would consider him an asset to any employer."
Ms Matthews


"Just a quick e-mail to let you know that I did a post inspection on this property and I would like to thank everybody who did the work on this one. It is one of the best jobs I have seen for some time, it is like a new build! Well done to you and your team."
Steve Jackson - NCHA


“Dear Sir, I would just like to thank you for my new kitchen you have just installed. The end result is to a high standard...”
Mrs Gardnew


"The staff of this firm are second to none. Very punctual, smart and most of all very well mannered.
But the main thing is that they know their job and complete it to a very high standard.
I would recommend these top tradesmen and women to anyone.
A fantastic job done and I am more than pleased."
Mr Drabble


“…the workmanship was excellent…they finished in the two days that was stated, brilliant...”
Mr & Mrs Gray


"...pass on a compliment received from (one of our) tenants. Your plasterer attended a job there yesterday. She is extremely pleased with the work and adds that he left the property in an immaculate condition."
Kath from NCHA


"...just a little note to thank all your staff and girls for the kindness and thoughtfulness shown to me on the phone. The young man who completed my kitchen, which I’m very pleased with, was such a hard worker. He never stopped for his lunch, just got on with his job. He must be a credit to your company and I think you, as his boss, should be told about his work. My kitchen is a really lovely job – well done! Once again, many thanks, and I am really pleased."
Mrs Babbington


“…the contractors were very well mannered…they worked hard and did an excellent job. It was a pleasure to have them on site…”
Residents of Cherwell Court


“Dear Sir, I feel I must put pen to paper and show my appreciation of the new bathroom I have had fitted. It is the best job I have had done with Northern Counties since moving in 18 months ago and I am delighted!”
Mrs Haslam


“Dear Sir, I am writing to you from all the residents of Charlesworth Court for the good work (your kitchen fitters) and (their) working Staff that have put all the fitted kitchens in, (they have) done a very good job and we are very pleased with our kitchens. Thank you very much.”
Residents of Charlesworth Court


"I just want to pass on my thanks to your void team...for the splendid efforts they are making to turn around voids. With their help Stockport and Tameside Neighbourhood team have been able to achieve an all time low in available to let properties. A BIG THANK YOU! Keep up the good work."
Sarah - NCHA


“…Having just had my kitchen re-fitted, I feel I must write to let you know how pleased I am with the result – but the object of my writing to you is to sing the praises of the young man who fitted the kitchen…He was so kind and considerate…hard working…wonderful…I like to give credit where credit is due.”
Mrs Addy


“Firstly I would like to take this opportunity to thank you for my new kitchen I am absolutely delighted with it. The quality of the units exceeded my expectations and I am sure they will last for many years.
Secondly I want to praise all the workers from City Response. They all worked very hard indeed. They were thoughtful, kind, considerate and made the whole thing as stress free for me, as a tenant, as possible. I cannot fault them at all. It makes such a difference to tenants when they feel confident that the work being done is being done by caring people and City Response provided me with that confidence making the whole experience a pleasure rather than an upheaval.
Should any of Guinness Trust staff wish to come and see the finished kitchen I would be only too happy for them to pop in.
Thank you once again I am extremely grateful.”
Mrs Wilson


"...letting performance is the best we've ever had and thanks to your team for working with us."
Ian J - NCHA


“The work was very expertly and speedily carried out.”
Mr Burgin


“Couldn’t fault any of the workmen in any way. Found them all to be consistently cheerful, helpful and very considerate of individual needs. All in all we’re very pleased…Many thanks!”
Ms Wilson


“A number of residents have praised the speedy and efficient way in which you dealt with the water pump problem…comments have included that you made bottled water available, that you identified the problem and had it dealt with as quickly as humanly possible and that you made sure a letter went to all residents at the first possible opportunity. Thanks for that. You did a great job and several people have expressed their positive regard…PR with residents is much boosted when someone is seen to do an admirable job.”
Mr Renaud


“I would like to offer my sincere thanks for the good work and manner of (your operative) he is a credit to City Response.”
Mr Bowers


“A job well done!!”
Mr Jackson


“Many, many thanks for my new kitchen. It is perfect! My thanks also to your operative for his standard of work and for his dedication.”
Mrs Howes


“I have already phoned the office to say how pleased I was with the work done. Thank you and the kitchen fitter and the electricians…”
Mr Masheder


“I am more than pleased with my new kitchen. The workmanship was excellent. Very clean and polite…Couldn’t be more satisfied.”
Mrs Hackett